FAQs
1. When will my order ship?
Orders are processed within 1–2 business days after payment is confirmed.
You will receive a confirmation email once your order has been processed.
2. How long does shipping take?
Estimated delivery windows:
United States: 5–12 business days
Rest of world: 15–25 business days
These are estimates only and may vary due to carrier delays, customs, weather, or high-volume periods.
3. Which carriers do you use?
We ship using reputable carriers such as:
USPS
UPS
FedEx
DHL
National postal services (depending on destination)
The carrier used for your order depends on your location and product availability.
4. How do I track my order?
Once your order ships, you will receive a Shipment Confirmation email containing your tracking number.
Tracking updates typically activate within 24–48 hours.
If you did not receive a tracking email, check your spam folder or contact us at Info@yogavey.com
.
5. Can I cancel my order?
Orders can be canceled within 12 hours of purchase.
After an order is processed or shipped, it cannot be canceled.
6. What is your return policy?
We accept returns within 30 days of delivery if the item is:
Unused
Unopened
In original packaging
In resellable condition
For hygiene and safety reasons, opened or used items cannot be returned.
The customer is responsible for return shipping costs.
7. How do I start a return?
Email us at Info@yogavey.com
with your order number and the reason for the return.
We will provide return instructions and the proper return address.
8. Are shipping costs refundable?
No. Shipping costs are non-refundable.
9. How long does it take to receive a refund?
After your return is received and inspected, approved refunds are issued to the original payment method within 3–7 business days.
Processing times depend on your bank or card issuer.
10. I haven’t received my refund. What should I do?
If your refund isn’t showing:
Check your bank account again.
Contact your credit card company; posting times vary.
Contact your bank; some banks take several business days.
If you still don’t see the refund, email Info@yogavey.com
.
11. What if my item arrives damaged or defective?
Contact us at Info@yogavey.com
within 30 days of delivery.
We may request photos or videos to verify the issue.
If verified, we can offer a replacement for the same item.
12. What if my package says “delivered” but I didn’t receive it?
Once a package is marked delivered by the carrier, it is considered successfully delivered.
If you cannot locate your package:
Check with neighbors or building staff
Review security footage if applicable
Contact the carrier directly for assistance
We are not responsible for stolen packages after delivery confirmation.
13. Do you ship internationally?
Yes. Delivery times and customs processing may vary by country.
Any import duties or taxes are the responsibility of the customer.
14. Do you store my payment information?
No.
All payments are processed securely by PCI-certified processors.
We do not store full credit card numbers or CVV codes.
15. How do I contact customer support?
You can reach us at:
Email: Info@yogavey.com
We typically respond within 24–48 hours.